Shipping policy

SHIPPING/DELIVERY POLICY

We at Ngunique, will professionally and to the best of our ability and experience, package all your orders in durable material to prevent wear-and-tear in transit. Our packing is carried out in house and logistics is handled by a professional forwarder or courier that operates throughout the week. 

 

Shipping in South Africa:

  • We provide delivery on prepaid orders. Standard delivery charges, which will be made known to you when accepting your order,  will apply on all cash/credit delivery orders.
  • Outside of South Africa: Delivery fee will be calculated based on weight of the order and destination.
  • Shipping and delivery will be arranged to take place on a date and time that is mutually convenient to both you (the customer) and us (Ngunique).  
  • We are ready to dispatch most orders the very next day or within 2-3 working days max. Any custom orders may take longer, a delivery date for the same will be provided via email. Delivery to areas with remote connectivity may also take a longer period.
  • All orders will be delivered to the address mentioned at the time of placing the order. To ensure timely delivery and avoid misplacement, we request you to provide your complete address and check thoroughly before submitting.
  • In case the delivery is not accepted in the first attempt, the cost of re-shipping the products will have to be borne by the customer.

International Shipping : 

  • If you would like an overseas delivery, please get in touch with us at: support@ngunique or through the WhatsApp link
  • Please note: Our international orders are shipped using Time express or DHL and typically take between  3 to 5 working days to be delivered once they have left our facility. (subject to customs clearance in the receiving country.) 

Customs and Duties

  • International customers are solely responsible for all duties, import taxes, and brokerage fees.
  • These are not included in the cost of shipping, taxes and checkout page.
  • Customs, duties, and taxes can vary, so please check with your local customs agency for details on estimated costs.