Shipping policy

We carefully pack every NGUNIQUE order before dispatch from White River, Mpumalanga.

Delivery within South Africa

All deliveries are arranged through Bob Go using its courier partners, including deliveries within White River.

Available delivery options and shipping charges are displayed at checkout before payment.

Order processing

Orders are prepared for dispatch once payment has been confirmed. If an item requires additional preparation time, we will contact you with an update.

Delivery times

Any delivery estimates provided are estimates rather than guaranteed arrival dates.

Remote areas, public holidays and busy periods such as Christmas may affect delivery times. Please order early for gifts needed by a particular date.

Tracking your order

Once your order has been dispatched, we will provide tracking details so you can follow its progress.

Delivery information

Please provide a complete delivery address and a valid contact number at checkout. Contact us promptly if you notice an error in your delivery details. Changes may not be possible once your parcel has been dispatched.

Delayed, missing or damaged parcels

If your parcel is delayed, missing or arrives damaged, please contact NGUNIQUE so we can investigate with the courier. For damaged parcels, please keep the packaging and send photographs of the packaging and affected items.

International orders

Please contact us before ordering for delivery outside South Africa so we can confirm availability, shipping costs and estimated delivery times. Any applicable customs duties or import taxes will be explained separately.

Customs and duties

International customers are responsible for any customs duties, import taxes and brokerage fees, where applicable. These charges are not included in the shipping fee.

Contact us

For delivery enquiries, WhatsApp +27 73 287 8995 or email Nguniquebyb@gmail.com.